FAQs

Fast, Secure Delivery

Orders usually ship within 72 hours of your purchase.

Standard Flat Rate shipping usually takes 5-10 business days depending on your location. Please note that you will be responsible for any local tax duties.

Prints are shipped in either a reinforced tube or envelope to ensure safe delivery.

Please note that I am only able to ship within the United States at the moment.

Delays

In the unlikely event that you still haven’t received your package after 15 days, please contact me at glennis@glenniskloflandphotography.com.

Sustainability Measures and Carbon Neutral Printing Process

I’m proud to say that my prints use sustainable packaging and are 100% carbon neutral. The packing used in your order is either recyclable or biodegradable, including any stickers and tape.

My print studio partners carefully inspect and optimize every aspect of the printing and shipping process. 

Certificate of Authenticity and Edition Numbers

Each print has a limited edition quantity in each size. Once the prints sell out in each size and edition, they will never be available again—that’s it!

Each print comes with a unique certificate of authenticity with the name of the image, the edition number, production date, certificate number and a hologram authentication patch matched by a unique number on both the print and certificate.

Secure Payment

You can pay via PayPal or Shopify Credit Card Payments.

Both use a secure 256 bit encryption service and are 100% safe and secure.

Exchanges & Returns

Please note that all sales are final, unless damaged or lost.

While the print tubes and packaging are capable of surviving the roughest of journeys, if your print arrives damaged, I’ll gladly replace it free of charge. Just send an email with an image of the package, print, certificate of authenticity, and order number to glennis@glenniskloflandphotography.com and I’ll get the replacement sent right away.

More questions? Email glennis@glenniskloflandphotography.com.